03 Refund Policy

Refunds are given only in the situations listed below. Approved defect and damage claims are resolved first by repair or replacement.

When a refund is given

Situation	Refund
You cancel within the windows in the Cancellation Policy	100% of amount paid (does not apply to interior projects)
We cancel or decline your order	100% of amount paid
Delivery delayed more than 45 days past the estimated date, for reasons within our control, and you cancel	100% of amount paid
Price or listing error and you choose not to pay the correct price	100% of amount paid
Duplicate or excess payment	The excess amount
Approved defect or damage that we cannot repair or replace	Invoice value of the affected product

Anything listed as not returnable in the Cancellation & Return Policy
Cancellation outside the permitted windows
Delays caused by events beyond our control
Refusing delivery of a product that is not defective
Delivery, installation or handling charges, unless the product was defective, damaged or wrong

Where a product is returned, the refund is processed only after we receive and inspect it, and is initiated within 10 working days of receipt. Other approved refunds are initiated within 10 working days of approval. If applicable law or the payment system requires a shorter period, that period applies.
Refunds are ordinarily made to the original payment method, subject to the payment provider's requirements. Your bank or gateway may take additional time to credit it, as per its own timelines.
We do not give cash refunds. Payments made by bank transfer are refunded to the same account.
Gift card value is refunded as gift card credit, and discounts or offer value are not refunded in cash.
For EMI orders, the refund goes to the bank or EMI provider. Their terms decide how your EMI, interest and fees are adjusted.

If a refund has not reached you by the expected date, contact us with your order number and we will follow up with the bank.