PRODUCTS

04 Warranty Policy

Evercraft products are warranted against manufacturing defects in materials and workmanship, under normal household use, from the date of delivery or handover. The warranty period printed on your invoice applies. Where the invoice is silent, the periods below apply.
Product / componentWarranty period
Modular kitchen and wardrobe carcass (BWP / marine ply)5 years
Modular kitchen and wardrobe shutters and laminate / acrylic finish1 year
Solid wood furniture — frame and joinery3 years
Engineered wood / plywood furniture — structure1 year
Sofa and bed frame3 years
Upholstery foam and cushioning1 year
Fabric, leather and leatherette6 months
Mechanisms (recliner, hydraulic bed, lift-up storage)6 months
Hardware — hinges, channels, lifts, basketsAs per the hardware brand's warranty
Polish, paint and PU finish6 months
Stone, glass and mirrorNot covered once delivered intact
Appliances and third-party productsManufacturer's warranty only

What we do under warranty

If our inspection confirms a covered defect, we will repair the product or replace the defective part, at our choice. If neither is possible, we replace the product. If that is not possible either, we refund the invoice value of the affected product.

  • A repaired or replaced part is covered only for the rest of the original warranty period.
  • If a design, finish or fabric has been discontinued, the replacement will be the closest available match, which may not be identical.
  • We may repair on site or take the product to our factory and return it.

What is not covered

  • Normal wear and tear, including fading, sagging of cushions with use, and minor scratches
  • Natural variation in wood, stone, leather and fabric, and minor imperfections that do not affect use
  • Misuse, overloading, accidents, pets, spills, water, seepage, damp walls or excess humidity
  • Direct sun, heat, chemicals or harsh cleaners, and not following the Care Guide
  • Products moved, reinstalled, altered or repaired by anyone other than our team
  • Products sold for home use but used commercially
  • Differences between the product and its image on screen
  • Glass, mirror and stone breakage after delivery
  • Third-party brand products and hardware, which are covered only by their maker's warranty. We will reasonably help you raise and coordinate the claim with the maker.

How to claim

Write to support@evercraftindia.com or WhatsApp +91-7574999833. Include your invoice number, a description of the issue, and photos or a video. We respond within 48 hours and arrange an inspection if needed.

  • The warranty applies only to the original buyer at the original delivery address. It cannot be transferred.
  • A valid invoice is required for every claim.
  • If the inspection finds no covered defect, we will inform you. Visit, repair and transport charges then apply at our standard rates, and we will quote them before any work is done.

Limits

The remedies in this policy are the remedies available under Evercraft's warranty, subject to rights that cannot be excluded under applicable law. Our total liability under the warranty is limited to the invoice value of the affected product. This does not limit any right you have under the Consumer Protection Act, 2019. All disputes are subject to Jodhpur jurisdiction.