02 Cancellation & Return Policy
Cancellation by you
| Order type | You may cancel | Refund |
|---|---|---|
| Ready-stock product | Before dispatch | 100% of amount paid |
| Made-to-order or customised product | Within 24 hours of Order Confirmation | 100% of amount paid |
| Made-to-order or customised product | After 24 hours | May not be cancellable once production or procurement for your order has started |
| Interior project | Before final design sign-off | No refund of the design fee or any advance paid |
| Interior project | After final design sign-off | Not cancellable; no refund |
| Ready-stock or made-to-order product, delayed by us | More than 45 days past the estimated delivery date, for reasons within our control | 100% of amount paid |
Send cancellation requests in writing to support@evercraftindia.com or WhatsApp +91-7574999833, quoting your order number. A cancellation takes effect when we acknowledge it in writing.
Cancellation by us
We may cancel an order before delivery if the product is unavailable, if there is a pricing or listing error, if the delivery location cannot be served, or if we suspect fraud. You then receive a full refund of all amounts received from you for that order. Except where the law requires otherwise, we are not liable for any indirect or consequential loss arising from the cancellation.
When a return is accepted
A return, repair or replacement is accepted only when, after inspection, we confirm one of the following:
- transit damage,
- missing parts,
- a product different from the one ordered, or
- a manufacturing defect visible at delivery.
Transit damage, missing parts and wrong products must be reported within 48 hours of delivery, as set out in the Shipping section. Manufacturing defects that could not reasonably be seen at delivery can be reported within the warranty period. Our first remedy is to repair or replace the affected part. We replace the whole product only when the part cannot be repaired or replaced to our standard. A refund is given only if we cannot do either.
Conditions for any return
- The product must be unused and unaltered, with all parts, accessories, invoice and, where possible, original packaging.
- It must not have been assembled, installed, repaired or moved by anyone other than our team.
- It must be returned against the original order and match our records.
Not returnable
- Made-to-order, customised and interior project items, except where the product is defective, damaged, wrongly supplied or materially different from the approved specification
- Change of mind, colour, texture or finish preference, or a change in interior plans
- Wrong model, size or colour chosen by the customer
- Products that do not fit because of measurements or access details given by the customer
- Natural variation in wood, stone, leather or fabric, and dimensions within tolerance
- Differences between the product and its image on screen
- Clearance, final-sale and ex-display items sold as such
- Damage after delivery from misuse, moving, water, heat or poor maintenance
Order changes
Changes to size, finish, fabric, quantity or delivery address are possible only before production starts, and only if we agree in writing. They may change the price and delivery date. The price difference must be paid before production resumes.