05 Shipping, Delivery & Damaged Product Claims

Estimated timelines

Timelines start only after full payment, final specification or design sign-off, and site measurements (where needed) are all complete. If there is a delay, we will tell you by email, SMS or WhatsApp.

For furniture orders, if delivery is more than 45 days past the estimated date for reasons within our control, you may cancel for a full refund. Apart from this, we do not pay compensation for delays. Delays caused by events beyond our reasonable control, or by the customer, will not ordinarily entitle you to cancel, subject to applicable law.

Coverage and charges

We deliver across India through our own team and logistics partners, and we may choose either. Some locations may be unserviceable; we will tell you before confirming the order. Delivery charges, if any, are shown at checkout or in your quotation. International delivery is available only by written agreement, with all duties and taxes paid by the buyer.

Your responsibilities

• Give a complete and correct address, landmark and working phone number.
• Before ordering, check that doors, lifts, staircases and corridors can take the product. We are not responsible if a product cannot be taken in because of access conditions you did not tell us about.
• Make sure an adult is present to receive the delivery at the agreed slot.
• Extra labour, rope lifting or cranes needed because of access limits are charged at actual cost, with your approval.

Failed delivery

We make up to 2 delivery attempts. If both fail because of the customer, or you ask to postpone after dispatch, we store the product free for 7 days. After that, storage is charged according to the dimensions of the goods stored, subject to a minimum of ₹500 per day. Redelivery is charged at actual cost. If the product is not accepted within 30 days of the first attempt, we may cancel the order. We then refund the amount paid, less the actual, documented delivery, storage and return transport costs incurred.

Inspecting your delivery

If our team unpacks the product: inspect it with our team present. Note any damage, missing part or wrong item on the delivery sheet before signing. A delivery sheet signed without remarks will ordinarily be treated as evidence that no visible damage or shortage was found at delivery.

If you unpack the product yourself: record one continuous, unedited unboxing video. Start it before opening the sealed package, and show the labels, packaging, all parts and hardware, and the condition of the product.

Reporting damage

Report damage, missing parts or a wrong product within 48 hours of delivery to support@evercraftindia.com or WhatsApp +91-7574999833. Include your order number, clear photos, and the unboxing video or signed delivery sheet.

Keep all packaging, and do not assemble, use, repair or move the product until we respond.

What happens next

We review claims within 48 hours and may ask for more photos or schedule an inspection. Approved claims are resolved as set out in the Cancellation & Return Policy.

Claims are assessed on the evidence available. If a claim is reported after 48 hours, or is not supported by an unboxing video or a remark on the delivery sheet, we may be unable to verify that the damage occurred in transit, and the claim may be declined on that basis.

We may also decline a claim if:

• the product has been used, altered or moved, or
• the damage occurred after delivery.

Edited videos or false claims will be rejected, and we may take legal action. Nothing in this section limits rights that cannot be excluded under applicable law.

Ownership and risk

Risk in the product passes to you on delivery at your address. Ownership passes on delivery, provided full payment has been received. We remain responsible for damage caused by our own delivery or installation team before handover.