07 Evercraft Interiors
How a project runs
| Stage | What happens | Payment |
|---|---|---|
| 1. Consultation | Showroom or online meeting on needs and budget | Free |
| 2. Site measurement and design | Site measured; 2D layouts, 3D views and itemised quotation; up to 2 revision rounds | Design fee, as agreed in writing before site measurement; non-refundable |
| 3. Final sign-off | You sign the final drawings, materials, finishes and quotation, after a site re-check | 100% of order value |
| 4. Production | Made in our factory; starts only after sign-off and full payment | — |
| 5. Delivery and installation | Delivered and installed at site | — |
| 6. Handover | Walk-through, handover sheet and Care Guide | — |
The payment terms, including 100% payment before production, are stated in each quotation and accepted by you before payment. The signed drawings and quotation are final. Any change after sign-off needs a written change order, is charged extra, and extends the timeline.
Your site responsibilities
- Civil work, tiling, false ceiling and first coat of paint completed before installation
- Electrical and plumbing points placed as shown in our drawings
- Water, power and secure storage for materials available on site
- Society or building permissions for work and material movement arranged by you
If the site is not ready, the schedule shifts accordingly. Products ready for more than 15 days awaiting site readiness may attract storage charges.
Scope
Only items listed in the signed quotation are included. Countertops, sinks, taps, chimneys, hobs and other appliances are included only if itemised. Branded hardware and appliances carry their makers' warranties.
Site measurements are taken by our team and re-checked before production. Changes to the site after measurement, such as re-plastering or new tiling, are your responsibility and may require redesign at extra cost.
Handover and snags
We walk you through the installation at handover. Record visible defects and snags on the handover sheet, or report them within 48 hours of handover. We fix listed snags within 15 working days. This period is extended if spare parts are delayed or the site is not accessible or ready. Issues arising after that are handled under the Warranty Policy.
Cancellation
The design fee and any advance paid for an interior project are not refundable, whether you cancel before or after final sign-off. This does not apply where the cancellation is caused by Evercraft's failure to perform a material obligation; the refund or remedy is then decided under the signed quotation and applicable law.
After final sign-off, materials are ordered and cut for your project, so the order cannot be cancelled.