11 Billing, Payment & EMI

Every order is paid 100% in advance. Production or dispatch begins only after the full amount is received in our account.

Payment methods

We accept UPI, debit and credit cards, net banking, wallets, bank transfer (NEFT/RTGS/IMPS), and EMI where offered by a bank or payment gateway. We may add or withdraw payment methods at any time.

Pay only to official channels

Pay only through our website checkout, a payment link sent from evercraftindia.com, or the Furnitech Innovators Private Limited bank account shown on your quotation or invoice. We never ask for payment into a personal account.

Before any bank transfer, confirm the account details by calling +91-7574999833. If you receive a payment request from an account or number not shown on our invoice, quotation or website, do not pay it; call us first. We are not responsible for payments made to unauthorised third parties who are not acting on our behalf.

Verification and security

Card and banking details are processed by PCI-DSS compliant payment gateways. We do not store card numbers, CVV or banking passwords.
For high-value orders, we may ask for identity proof, such as PAN, before confirming. We may decline or hold a payment that looks suspicious.
Evercraft will never ask for your OTP, CVV, UPI PIN, card PIN or banking password. Never share these with anyone, including anyone claiming to be from Evercraft. Use only a payment method you own or are authorised to use.
We are not liable for payment failures caused by your bank, card limits, gateway outages or technical errors outside our control.

Invoices and GST

We issue a GST tax invoice for every order from Furnitech Innovators Private Limited, GSTIN 08AAFCF2489N1Z0. To claim input tax credit, enter your business name and GSTIN before paying. Invoices cannot be changed once filed with the GST portal. Report any billing error within 7 days of the invoice.

Failed, duplicate and unauthorised payments

If money is debited but the order is not confirmed, your bank or payment gateway reverses the amount within its applicable timelines, which vary by payment method. If it is not reversed within that time, send us the transaction reference.
Duplicate or excess payments are refunded to the original payment method.
If you see a charge you did not make, report it to us within 10 days so we can investigate.

EMI

EMI is offered by banks, card issuers and payment gateways on eligible orders. It is not offered by Evercraft.
Eligibility, interest, tenure, processing fees and any other charges are decided by the lender and are payable by you.
Your EMI agreement is between you and the lender. We receive the full order value from the lender, and the order is treated as fully prepaid.
If an EMI order is cancelled or refunded, we refund the lender. The lender's terms decide how your EMI and charges are adjusted.

Chargebacks and reversed payments

If you think a payment has been processed incorrectly, we encourage you to contact us first so we can resolve it quickly. You remain free to contact your bank or payment provider. While a dispute is open, we may hold production or dispatch.

If a payment is reversed or charged back after delivery, the amount remains payable by you. We may recover it, with reasonable costs, through legal means.