15 Contact Us & Grievance Redressal

Details

Grievance, Nodal and Escalation Officer

Appointed under the Consumer Protection (E-Commerce) Rules, 2020, the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023.

• Name: Mohit Jain
• Designation: Grievance Officer, Nodal Officer and Escalation Officer
• Email: support@evercraftindia.com
• Phone: +91-7574999833
• Address: Furnitech Innovators Private Limited, Boranada Industrial Area, Phase 4, Opp. Suncity Metals & Tubes Pvt. Ltd., Boranada, Jodhpur – 342012, Rajasthan

How complaints are handled

1. Write to the Grievance Officer with your order number, the issue, and any photos or documents.
2. We acknowledge the complaint within 48 hours and send you a copy of your recorded complaint with a unique complaint number, which you can use to track its status.
3. We resolve it within one month of receipt, and tell you the outcome in writing.

If you are not satisfied with the outcome, you may contact the National Consumer Helpline on 1915 or at consumerhelpline.gov.in.